Policies · Draft

Returns, Refunds and Cancellation Policy

Draft — not yet in effect. This page is a starting outline based on the store owner's stated preferences. It has not been reviewed by counsel and will be replaced by the owner's final legal text before the store opens.

Seller: Legal business name and address to be confirmed

Cancelling an order

You can ask to cancel an order from the order page in your account until the order ships.

Unpaid orders are cancelled right away when you ask.
Paid orders are not cancelled automatically. Your request is reviewed by our team, who will approve or decline it.
Orders that have shipped can't be cancelled through the cancellation feature. Contact us at bacpure@gmail.com with your order number.

Refunds

Cancelling an order, or a change in an order's status, does not automatically issue a refund. If a refund is approved, it is processed through our payment processor and recorded on your order.

How a paid order cancelled before shipment is handled, including whether and when a refund is issued, is under owner and legal review and will be stated here before this policy takes effect

Nothing in this policy limits any refund or other right you have under applicable law.

Returns

We do not accept returns of delivered products. This does not limit any rights you have under applicable law. Returns wording subject to legal review

Lost or damaged packages

If your package is lost or arrives damaged, email bacpure@gmail.com with your order number. Our support team will help you file a claim with the carrier and let you know the next steps. See the Shipping Policy.

Incorrect items

If your order contains the wrong item, email bacpure@gmail.com with your order number. Our support team will review it and let you know the next steps.

What remedy is offered for an incorrect item (for example, a replacement) to be confirmed

How and within what time to report a problem, and what proof is needed, to be confirmed

Contact

Email bacpure@gmail.com with your order number.